Shipping policy

Processing Times

As each item is handmade and personalised, please allow 2-9 business days for your order to be created and prepared before dispatch.

Processing times may vary during busy periods, launches, or holidays.

Shipping & Delivery

Once your order has been dispatched, delivery times will depend on the shipping method selected at checkout.

Please note that delivery timeframes are estimates and may vary due to courier delays that are outside of our control.

Tracking Information

Tracking information will be provided where applicable once your order has been shipped.

Incorrect Shipping Information

Please ensure all shipping details are entered correctly at checkout. We are not responsible for delays, lost parcels, or additional costs caused by incorrect addresses provided by the customer.

Lost or Delayed Parcels

If your parcel is significantly delayed or appears lost, please contact us and we will do our best to assist you in resolving the issue with the courier.

International Shipping

(only if applicable)

Customers are responsible for any customs fees, import duties, or taxes that may apply to international orders.